We wanted to improve our clients' financial performance.
And through our research, we found that having productive, happy employees
is the key element to increased profits. It also turns out that having engaged employees is one of the most effective
ways to improve customer satisfaction.
And happier customers results in long term growth.
Research also
shows when customers are pleased with your service and are willing to refer your company, they are more
loyal, spend more money,
and are less expensive to manage.
Creating referral customers is a key to long term growth.
The missing
link.
Your employees connect with your customers every day. Management sets customer satisfaction goals and creates
strategies to grow market share and improve profitability. But are your employees included in goal setting? Do they understand
how they affect profitability? Do they appreciate that every customer interaction is an opportunity to win or lose a customer?
If not, many of your employees may feel lost and simply work to meet minimum expectations.
We tie employees to company Goals,
to the Values of your company - and to your Vision.
By treating your employees as core to the company vision, you engage
employees who then impress customers with high levels of service. High performance employees want clear objectives, greater
autonomy and greater accountability. The Wildfire system enables you to establish fair goals for your employees, support
their efforts and share in the success.
Data and research, not pontification and personal evidence.
Most consultants
have plenty of compelling stories about what works in business, but as one researcher recently stated "anecdotal evidence is not data". Wildfire is based on deep research and proven models in real-world environments.
For example, we created an employee survey
that is based on a study of over 2500 businesses and over 100,000 employees. Questions in the survey were developed by understanding
how top managers delivered:
1. High Customer Satisfaction 2. Greater Profitability 3. Higher Productivity 4.
Low Employee Turnover
The survey is just one part of the overall system, and every part is validated through equally compelling
research.
Wildfire is designed using powerful and compelling research, not opinion.
Since our engagement, we have been able to focus on results and it has helped us consistently beat our revenue goals.
Nadav
Wilf, Co-Founder and CEO, DiscoverSD.com